Let's hear what ChatGPT knows about asynchronous communication.
I was late to the party, but I finally got the chance to play around with ChatGPT over the weekend—and it was scary good.
Honestly, I had become somewhat conservative with respect to AI—especially natural language processing—believing this can happen after working in a specific field for some time. That’s precisely what I experienced with AI. However, ChatGPT got me so excited about the future and thinking AI will change once again.
I was already planning to write about asynchronous communication but will also share the chat I had with ChatGPT since it was so impressive.
Asynchronous communication is a type of communication that is not experienced in real-time, and that can be accessed or responded to at any time after it has been sent. Asynchronous communication is often used in online settings, as it allows people to communicate and collaborate even when they are not able to be in the same place at the same time. Examples of asynchronous communication include email, messaging, and online forums. Asynchronous communication is different from synchronous communication, which is experienced in real-time and requires all participants to be present and available at the same time
Nevertheless, it doesn’t mention async video solutions (which is currently the most important form of communication!) such as Tape, a relatively new concept. The answer is pretty accurate, and I wouldn’t notice if it was written by AI in a blog article.
The main difference between asynchronous and synchronous communication is the timing of the interaction. Asynchronous communication is not experienced in real-time, and can be accessed or responded to at any time after it has been sent. Synchronous communication, on the other hand, is experienced in real-time, and requires all participants to be present and available at the same time.
Other differences between asynchronous and synchronous communication include:
Overall, the choice between asynchronous and synchronous communication will depend on the specific needs and goals of the communication, as well as the preferences and availability of the participants. Both types of communication have their own strengths and limitations, and the right approach will depend on the context and situation.
These are almost identical to the points I always share with potential customers and investors.
I believe the second point deserves more attention.
Some people believe async communication provides an alternative when it is difficult to meet synchronously, but this is not true at all. Rather, asynchronous communication involves the art of communicating: optimizing the number of iterations required for making decisions and receiving feedback, as it gives you time to prepare before responding.
On the other hand, when you talk to someone synchronously—either in a meeting or on Slack—you only have very limited time to process your thoughts before responding. Thus, if you are discussing a topic you are unfamiliar with, you are wasting your time. This happens every day to us.
The benefits of asynchronous communication include:
Overall, the benefits of asynchronous communication include flexibility, convenience, time to think and respond, efficiency for one-to-many communications, and the reduction of interruptions and distractions. These benefits can make asynchronous communication an effective and valuable tool for collaboration and communication in a wide range of contexts and settings.
This answer is similar to the previous one, but the last point is very important.
As I wrote in my previous post, interruptions kill productivity. Asynchronous communication is the key to fight for the same, with async video notably helpful as the power of video can successfully explain complex matters. Asynchronous communication will also naturally reduce the number of messages compared to its text-based counterpart.
The best balance between sync and async communication will depend on the specific needs and goals of your organization, as well as the nature of the work you are doing. However, some general guidelines that can help with finding the right balance between sync and async communication include:
I agree with ChatGPT that the best balance between sync and async communication ultimately depends on specific team needs and goals. Nevertheless, as I mentioned in my previous post, 70% async and 30% sync seems like the golden ratio.
I will cover more about this subject and share my unique perspective on async communication—especially video—that I gleaned from interviewing over 150 people around the world. However, in the meantime, this chat was sufficient enough to cover general information on asynchronous communication.